Front Desk Department Manager - San Diego KOA Resort
Company: KEI Outdoors
Location: Chula Vista
Posted on: October 2, 2024
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Job Description:
Description:The San Diego KOA is an award-winning outdoor
campground resort looking for an enthusiastic Front Desk Department
head to join our team. For over 50 years we have been welcoming
guests and families from all over the world. Sunny southern
California allows us to be open 365 days a year offering camping in
RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great
camping experience for our guests by offering excellent customer
service. If you enjoy being outdoors, meeting new people, and being
a leader among your peers we would love to talk to you!Our Front
Desk Department head will be focused on our guests' experience from
reservation to departure to ensure a seamless process with great
customer service. More specific information on job duties is listed
below and will be discussed during interviews with potential
candidates. Please see below:Administrative tasks:The Front Desk
department head is primarily responsible for all aspects of the
reservation/registration process at the San Diego KOA Resort which
involves pro-actively manage reservations/KampSight system with the
following 3 goals in mind: Optimizing Occupancy of the campground
Optimizing the overall Yield (combination of rates and Occ%)
Optimizing guest satisfaction Meet with AGM individually once per
weekCoordinate with other Team/Department leaders as necessaryHelp
disseminate information on project plans, policy changes and other
information to individual teamsAssist AGM with completion of
required trainings/HR tasks for departmentOversee Storage Facility
administrationOversee Group CoordinationLeadership
Responsibilities:Assist with the hiring of staff for
teamOrientation and training of new hiresPrimary supervision of
Front Desk staffCover shifts for the department as necessaryHelp to
resolve and coordinate customer service recoveryCommunicate
directives and assign tasks to staff with professionalismClearly
communicate with guests in a professional and courteous
mannerRequirements:Working hours:Full-time - 40/weekHourlySchedule
must include one weekend day and available on holidaysDaily hours
should best fit the team needs but primarily during the
daytimeSchedule should over-lap with the Assistant GM by 2-3
daysWork 2-3 scheduled shifts per week2-3 support/admin days per
week$24/hour and up depending on experienceSkills
required:Proficient in Microsoft Office and other internet
applications with 5+ years of experienceCustomer
service/Tourism/Hospitality Experience - or like leadership of a
teamAbility to lift 50lbsSit/Stand for long periods of timeHold a
valid driver's licensePreferred Skills:Bilingual is
valuedOrganizedInterpersonal communication skillsThis position will
report to the Assistant General Manager of the San Diego KOA Resort
and will be a full time (40/week) hourly employee. Successful
candidates will be expected to work a least one weekend day, be
available on major holidays, and to schedule their hours in
accordance with the needs of the property and front desk
department. All full time employees are eligible for subsidized
health insurance after 60 days as well as paid vacation and Simple
IRA participation after completed milestones. The starting pay rate
for this position is $24/hour and up depending on
experience.PM21PI2fe3842116aa-25660-35432316
Keywords: KEI Outdoors, Azusa , Front Desk Department Manager - San Diego KOA Resort, Executive , Chula Vista, California
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