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Lead Member Advocate

Company: VirtualVocations
Location: Irvine
Posted on: October 30, 2024

Job Description:

A company is looking for a Lead Member Advocate to act as a liaison between members and providers, ensuring access to care.



Key Responsibilities

Receive and respond to member complaints and grievances, identifying and resolving access barriers
Participate in local community organizations to understand members' health care needs and update educational materials
Serve as the primary contact for member advocacy groups and manage community outreach events


Required Qualifications

High school diploma or equivalent
2+ years of customer service experience in a managed care or insurance environment
Experience with member complaints; Medicare and/or Medicaid experience preferred
Must be cross-trained in another major functional area within the business unit
Should have lived experience as a Health Plan enrollee for the Oklahoma Complete Health Plan

Keywords: VirtualVocations, Azusa , Lead Member Advocate, Other , Irvine, California

Click here to apply!

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